Frequently Asked Questions

DELIVERY INFO

How much does delivery cost?

Our UK deliveries are free of charge. International deliveries cost between £4.99 and £9.99, depending on location.

How long does delivery take?

UK deliveries are dispatched the next day and take up to 3-5 working days to arrive. International deliveries are dispatched the next day and take 6-10 working days to arrive.

Can I track my order?

Yes, you can get your tracking number by emailing info@zeroskin.co.uk

PRODUCT INFO

Are your products tested on animals?

No, our products are 100% cruelty free.

Are your products vegan friendly?

All our products, apart from our Caviar Black Peel Off Mask, are vegan friendly. 

Are your products suitable for sensitive/ acne prone/ oily skin?

Our products are suitable for all skin types, but you should always do a patch test before using on a bigger area. You should always seek the opinion of a specialist if you suffer from acne or any other skin condition. If you want more tips on how to use our products visit our blog section!

CUSTOMER SUPPORT

How can I get in touch with you? You can email info@zeroskin.co.uk

RETURNS & REFUNDS

Return Policy

Here at Zero Skin, we want our customers to be able to shop with confidence.

You can return items for a full refund as long as it is within the 30 days of receiving the products and items are unused and in original packaging.

Please email us at info@zeroskin.co.uk

You are responsible for the shipping cost to return the product to us.

We will offer you store credit or will credit your original payment method.

We generally cannot accept returns if the product has been opened or used, unless the product is damaged or defective.

Refunds Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

A 25% restocking fee will be charged on all returns.

Charges

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.